Exceptional property quality is in our roots.
Unlike other building service companies, we come from the asset management and property management industry. Our building services offering is designed to reduce expenses, streamline operations, enhance quality control, and deliver optimal results.
Traditional vendor management is antiquated, lacks consistent quality control, and is expensive. The result is sub-par property performance, operational friction, and a poor customer experience.
AN ANTIQUATED MODEL
Traditional building service and vendor management usually entails 5-7 different service contracts.
This means the typical building has 5-7 different companies coming to their buildings on a one-off basis, each with its own personnel, account managers, and quality control processes.
OUR SOLUTION
We asked ourselves: how we can do this better? The result is WH Building Services, a single consolidated services offering performing all of your building service needs.
One Account Representative
A single account representative assigned to your property oversees all aspects of your building services, serves as a single point of contact for your property management or ownership team, and provides consistent property quality control oversight.
Enhanced Quality Control
Consolidated oversight results in enhanced quality control of the overall building/community further resulting in outsized property performance and customer experience.
One Monthly Bill
A single monthly invoice reflecting your custom service program along with real-time reports detailing any concerns or issues our team found so your team can address issues in real time.
Reduced Expenses
Less field personnel, consolidated oversight, and fewer, but more meaningful trips to the property results in expense savings.
How It Works
Transparent Invoicing
Match your invoicing with monthly straight line budgeting. Our monthly invoices are fixed based on your annual custom menu of service selections. Avoid seasonal or periodic spikes in expenses.
Variable one-time services performed are billed in separate invoices with a complete breakdown of the variable services performed in that monthly period (i.e. turn-key turns, unit cleanings, one-time service requests) along with back up reports and photos for each one-off service performed.
Realtime Reporting
Property partners receive regular reporting with photos and detail from each onsite visit.
Reports detail the work we performed while also noting any issues we see at the property for your internal team to address.
Owner Dashboard
We provide a dashboard for our owner partners to log in and see scheduled recurring workflows, historic services performed, make comments, and access regular reports.
Custom Service Workflows
No property is the same. We tailor each of our service programs to your community or building.
Upon our initial site visit, our team documents the entire community taking photographs and detailing property nuances.
Our team develops a custom service program detailing each service offering we suggest.
We review the service program with our owner partners prior to commencing service for their input and approval.
Our Value Add
Your Current Process
5-7
5-7
5-7
Not Existent
Realtime Reporting
Account Reps
Invoices
Vendor Staff Members
WH Building Services
Account Reps
1
Invoices
1
Vendor Staff Members
Realtime Reporting
2-3
Yes
Value Added
Streamlined communication
Enhanced quality control
Transparent fixed monthly pricing
Actuals matching your straight line budget
Detailed back up for each trip made to the property
Realtime issues reported to property partner
Consolidated services amongst team members
Reduced overhead; more meaningful property trips
Switch to our consolidated service model and expect:
Transparent pricing and reporting
Reduced expenses
Operational efficiencies
Outsized property performance & customer satisfaction